You can either submit a ticket through our help section or connect with our customer support team if you have any account-related issues or questions.

The account owner or authorized users with proper permissions can update payment and billing information within the account section of RapidCents.

The account owner or administrator has the primary access to change account settings. The owner/administrator can add multiple people and provide them with regulated access to alter settings as well. 

RapidCents provides financial services, and as such, is bound by certain restrictions. To ensure clarity, RapidCents has outlined these in our Services Agreement, which has been designed to be as straightforward and easy to understand as possible.If you still have question, please contact us.

Create an account here: https://dashboard.rapidcents.com/register and follow the instructions on the page to create an account. Activate your account to ensure you can receive payments. Get your test and live API keys to test your integration safely. Add your bank account and verify the details. Please be aware that a new RapidCents account wi...

If you've forgotten your username or password for your RapidCents account, don't worry. We can help you regain access. Forgotten Username or Email Address?The username for your RapidCents account is the email address that was used to register the account. Check your inbox for any RapidCents emails to confirm the email address you signed up wi...

If you've recently migrated your customer data to a new RapidCents account, you'll need to make sure the settings are properly configured for the new account to function like the previous one. Start by adding your team members to the new account and assigning the appropriate user roles. Then, update your server(s) to use the new RapidCents acc...

When registering for a RapidCents account or changing your password, your password must not be an English dictionary word, a common name or surname, a statistically common password, a chain of repeated characters or numbers (e.g. “99999999”), a sequence of characters or numbers (e.g. “abcdefgh” or “01234567”) or a date (e.g. “12.23.1996”). Ple...

If you lack a web presence that displays the services for which you are accepting payments, please contact RapidCents Support for alternative methods of verifying your business details.

If you're the current owner of a RapidCents account and you need to transfer ownership to someone else, such as in the case of selling your business or being acquired, you must first contact RapidCents Support to determine which, if any, of the following information is changing: Company representative or owner information (Note: do not provide...